Refund Policy
We would be delighted if you never need to request a refund. But should you feel that you need one, please ask.
You can request a refund for any subscription to our service. NodeVPN will, upon request via support@nodevpn.com, issue a refund for any reason, if the request is made within 14 days of purchase. All subscriptions come with a 14 day trial before you are charged. So we allow for an additional 14 days for a total of 28 days to assess the service. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will take a look.
Please allow 7 working days for refund requests to be processed and credited to the original payment method.
Where Refunds Apply
Our refund offer, within 14 days of purchase and has not been used, applies to products and services on our website.
Abuse
Refunds are designed to remove the risk from purchasing products or services — not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you.
If your account is seen to be abusing the terms and conditions of the service, your access will be removed and no refunds will be offered.
How to Request a Refund
You can request a refund or get other assistance with your purchases at support@nodevpn.com
EU Consumers
You have the right to withdraw from any purchase of unused product / service on NodeVPN within 14 days from purchase without giving any reason.
For any purchased subscriptions or any transaction related to digital content, the withdrawal period will end when the service is made available to you with your prior express consent and acknowledgement that you lose your right of withdrawal.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract by an unequivocal statement. The easiest way to do so is by informing our customer support through support@nodevpn.com. If you do so, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by email) without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from an agreement, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
EU Right of Withdrawal Services
European law principally provides a right of withdrawal on software sales. However, it can be and typically is excluded for digitally provided content once it has been made available to the end user. This is what happens when you make a transaction: The EU statutory right of withdrawal ends the moment the content and services are added to your account.
Revision Date: This Refund Policy was last updated on 26 March 2024
